Unleashing Immediate Value: The Associated Credit Union of Texas' Rapid Success with AI

Join us for this exclusive conversation with Mike Procenko, Member Experience Center Manager, to learn how ACU of Texas realized immediate value after deploying AI over voice and digital channels. During the webinar, you will discover the remarkable results achieved by ACU of Texas:

Within 2 weeks Ava (ACU of Texas’ Bot) was able to: 

• Handle more than 51% of the incoming calls
• Manage more than 60% of chat conversations
• Decrease call abandon rates from 15% to 1%
• Lower the average time to answer from 4 minutes 7 seconds to 21 seconds
• Increase the approval ratio for the call center to 93%

Save your seat today for August 23rd at 12 PM ET! Invite your colleagues, bring your questions, and walk away equipped to kick off your own AI implementation.