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June 21st at 1 PM ET

Revolutionizing Member Experience and Driving Cost Savings: How Citadel Credit Union Leveraged Voice Conversational AI

In this exclusive conversation with Pam Krupansky, VP of Member Experience and Sales at Citadel, she will reveal the transformative impact of Voice Conversational AI and explore its benefits across 3 key areas: 

  • Reducing 3rd party overflow costs by 63%
  • Increasing the contact center Net Promoter Score (NPS) by six points 
  • Boosting overall sales

Explore how Citadel harnessed Posh Conversational AI solutions to elevate member experience, drive cost efficiency, and amplify customer satisfaction. Don’t miss the chance to gain valuable insights for your organization's growth and discover how these conversational AI solutions can give you a competitive edge, while delighting users and members alike.


Featured speakers:

Pam Krupansky

Vice President of Member Experience and Sales, Citadel
Kathy Sianis
Kathy Sianis

Vice President of Client Experience and Strategy, Posh