---
title: "Client Story: Citadel Credit Union"
---

## CLIENT STORY:

# Citadel Credit Union

Citadel Credit Union ($5.4 billion assets) serves 250,000 members in Bucks, Chester, Delaware, Lancaster, Montgomery, and Philadelphia Counties in Pennsylvania. They are a credit union built on the unshakeable promise to serve those who work every day to build a better future. For over 85 years, they’ve delivered a breadth of financial services, expert guidance, and innovative tools to help strengthen and grow businesses, families, and local communities. ‘We are your Citadel, and we are Building Strength Together.’ 

## Answer the Call for Dynamic Customer Service

Ready to manage contact center volumes and implement a conversational AI solution that understands the needs of your customers? One of our clients' tells their story of how they successfully:

 

- Utilized Posh's conversational AI voice solution to assist members
- Significantly lowered contact center costs
- Increased NPS score
- Improved customer relationships
- Saved 21k+ hours

 Download today to learn more about their continued success!

 

 

 

![CitadelPosh-01-Apr-05-2023-04-36-24-3277-PM](https://connect.posh.ai/hubfs/CitadelPosh-01-Apr-05-2023-04-36-24-3277-PM.png "CitadelPosh-01-Apr-05-2023-04-36-24-3277-PM")

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 Hello, I'm Adel,

### The Citadel Assistant

![Frame 10](https://connect.posh.ai/hubfs/Frame%2010.png)

### calls handled

![Frame 5-1](https://connect.posh.ai/hubfs/Frame%205-1.png)

### annual savings

![Frame 9](https://connect.posh.ai/hubfs/Frame%209.png)

### hours saved

![Frame 8](https://connect.posh.ai/hubfs/Frame%208.png)

### points increased