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Transforming Member Experience: A Credit Union's Success with Conversational AI

Join this exclusive webinar featuring a conversation with Steve Goodwine from Hudson Valley Credit Union, sharing their story on how implementing Posh's Conversational AI transformed the member experience.

With Live Chat interaction volume increasing faster than they could hire and train new agents, HVCU deployed Lee, their digital assistant, and saw the immediate value. By using Conversational AI to ease the volume of requests, HVCU's agents could focus on utilizing their skills and concentrate on the unique needs of each member.  

In this in-depth conversation we will explore the following:

  • How HVCU achieved success with Conversational AI.
  • How Conversational AI can help your organization streamline member interactions and improve the customer experience.
  • Insights from a credit union call center manager who is successfully leveraging AI to focus on higher value engagements.

Join us on Wednesday, May 24th at 1 PM ET. Register below to reserve your spot!


Featured speakers:

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Stephen Goodwine
Assistant VP, Contact Center, Hudson Valley Credit Union
Kathy Sianis
Kathy Sianis

Vice President of Client Experience and Strategy, Posh